The Importance of Emotional Intelligence in Business
by Samuel Gitukui
Surprisingly, in this day and age, people still continue to struggle with communication. Maybe it’s the technology that is driving us towards a culture of anti-social behavior. One thing is certain, there is a large number of individuals who lack emotional intelligence.
EQ or emotional intelligence is what makes us aware of our own as well as the feelings of others and helps us manage those emotions.
When the business is mainly human resource driven, EQ can be an invaluable tool to increase productivity through better management of the workforce. Let’s find out how.
1. Reduced Stress Levels
Stress comes with many serious health concerns. It compromises our body’s natural immune system which makes us more susceptible to disease. What’s more, health issues such as high blood pressure, heart attacks and even infertility have been linked to high stress levels.
When the employer has EQ, he or she can better deal with the emotions of their employees to keep their productivity levels high.
2. A Better State of Mind
It is highly unlikely that you will be able to maintain a high production when dealing with depression and anxiety. Your focus is affected. What’s more, so is your health.
Take an employee who is constantly being criticized about the quality of their work and who is also having to deal with personal matters. A break up for example.
When the supervisor is emotionally intelligence, they will be able to notice that the employee is not in the best frame of mind and find a calm way to help get them out of it. This creates a feeling of care and the employee is that much more likely to increase production.
3. Better Conflict Resolution
One of the mistakes that people make during conflict resolution is to expect that those around you are driven by common sense and logic. Yes, people will try to do what is sensible, but up to a certain point.
Dale Carnegie said, “When dealing with people, let us remember that we are not dealing with creatures of logic. We are dealing with creatures of emotions, creatures bristling with prejudices and driven by price and vanity.”
By being emotionally aware, we can find the best way to handle conflicts as opposed to expecting people to know what they are always supposed to be doing.
4. Improved Work Relationships
EQ creates better working relationships for everyone. You know when to avoid someone and when to keep things brief. Respect is accorded to everybody. Once someone does something annoying, you will know better than to react in an aggressive manner.
Such things help make the work place more tolerable and thus productivity goes up.
5. Effective Leadership
For a business to thrive, one of the most important things is the right workforce. It also needs good and effective leaders.
Being able to pick the right tone to use on your employees, what to say to keep them motivated, the right way to reprimand them without causing feelings of resentment, all comes from being emotionally aware.
by Samuel Gitukui
Surprisingly, in this day and age, people still continue to struggle with communication. Maybe it’s the technology that is driving us towards a culture of anti-social behavior. One thing is certain, there is a large number of individuals who lack emotional intelligence.
EQ or emotional intelligence is what makes us aware of our own as well as the feelings of others and helps us manage those emotions.
When the business is mainly human resource driven, EQ can be an invaluable tool to increase productivity through better management of the workforce. Let’s find out how.
1. Reduced Stress Levels
Stress comes with many serious health concerns. It compromises our body’s natural immune system which makes us more susceptible to disease. What’s more, health issues such as high blood pressure, heart attacks and even infertility have been linked to high stress levels.
When the employer has EQ, he or she can better deal with the emotions of their employees to keep their productivity levels high.
2. A Better State of Mind
It is highly unlikely that you will be able to maintain a high production when dealing with depression and anxiety. Your focus is affected. What’s more, so is your health.
Take an employee who is constantly being criticized about the quality of their work and who is also having to deal with personal matters. A break up for example.
When the supervisor is emotionally intelligence, they will be able to notice that the employee is not in the best frame of mind and find a calm way to help get them out of it. This creates a feeling of care and the employee is that much more likely to increase production.
3. Better Conflict Resolution
One of the mistakes that people make during conflict resolution is to expect that those around you are driven by common sense and logic. Yes, people will try to do what is sensible, but up to a certain point.
Dale Carnegie said, “When dealing with people, let us remember that we are not dealing with creatures of logic. We are dealing with creatures of emotions, creatures bristling with prejudices and driven by price and vanity.”
By being emotionally aware, we can find the best way to handle conflicts as opposed to expecting people to know what they are always supposed to be doing.
4. Improved Work Relationships
EQ creates better working relationships for everyone. You know when to avoid someone and when to keep things brief. Respect is accorded to everybody. Once someone does something annoying, you will know better than to react in an aggressive manner.
Such things help make the work place more tolerable and thus productivity goes up.
5. Effective Leadership
For a business to thrive, one of the most important things is the right workforce. It also needs good and effective leaders.
Being able to pick the right tone to use on your employees, what to say to keep them motivated, the right way to reprimand them without causing feelings of resentment, all comes from being emotionally aware.
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